Thursday, November 15, 2012

Use the Scheduler!

If you are providing outpatient services through TCOP, The Unit, Health Center or Willamette, etc.,  you must begin using the schedule in advance. No more scheduling the day of the appointment (unless it's a walk in or a crisis) . If you have an appointment with a client in a day, week, 2 weeks, three weeks out etc., that appointment should show on the schedule. This includes appointments at schools, medical offices, downtown, anywhere a client is going to be seen. 

As it stands today most op folks look like they have no appointments later this week, next week, etc. Only four op folks have visits scheduled beyond 11/2.

A couple of reasons for this: we're trying to project revenue to the program - we can't do it without future visits scheduled. Think green memo.

More importantly; we can't have Credible check client eligibility for the service date unless the visit is scheduled in advance.

Thank you for your cooperation,

Rick

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