No Show Process

Very slight change to be applied Thursday, 11/29 by noon. 

If you have been doing the No Show form correctly, you will not run into any difficulty and the process has not changed.

Brief Review No Show Process:

When marking a scheduled visit as a No-Show please pull open the visit from your schedule. (It is on your schedule because you scheduled it ahead of time; probably at the end of your last session!)

Next, DO NOT BEGIN THE VISIT!

Next, change the status of the visit to "NO SHOW" from the status drop down.

A button labeled, "Begin No Show Form" will appear below the Status box. Click this button and complete the No Show Form that you are taken to. This will be the only option you are presented with.

Oops! I did it again...

Note that prior to this change, if the visit was mistakenly begun, the No Show form was in the list and the visit could be finished and billed even though it was a no show. The Implementation Team has removed the No Show form from this list to prevent this from happening.

If you were to Begin Visit on a No Show after this change, you will need to schedule another visit to complete the proper No Show process and talk with your supervisor to remove the incomplete visit.