Credible Upgrades Secure Hosting Facility and Services
Dear Mark ,
Credible is pleased to announce a significant increase in secure hosting infrastructure, IT redundancy, and performance capabilities. Over the last seven months, Credible's senior management and technical team reviewed dozens of secure hosting vendors. Specific attention was paid to the vendors' security protocols, healthcare experience, cloud computing architecture, and customer service commitments. Site visits were conducted and references were researched. In June, Credible executed a long-term contract with Layered Tech, a company with eight years of experience with secure hosting facilities in multiple states and countries.
Effective August 17, 2012, Credible will be hosted at Layered Tech's Kansas City site. Shortly thereafter, Credible will activate a live Disaster Recovery (DR) configuration in Layered Tech's Dallas-Fort Worth facility.
The new site will be activated concurrent with Credible's August 17th Release. Should Credible find any issues prior to August 17th or in the days following the Release, Credible is prepared to roll back to our current vendor.
This new architecture delivers the following benefits to our Partners:
- Higher level of redundancy resulting in less down time,
- Quicker loading of pages,
- Significant decrease from the number of brief outages experienced in the last six months,
- Enterprise level Disaster Recovery, and
- Increased capacity to handle future Credible growth.
During this transition period, Credible's staff will be monitoring the software and hardware for any concerns or irregular performance. Should you or your team experience any software related performance issues, please use the Task Manager to report the incident. As well, should the task system become inoperable, please contact our Priority 1 contact number by dialing 301-652-9500, extension 4. |
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