Chrome or Firefox Users: See this for Monday the 25th instructions related to Java and Sig Pad Use

About Credible  |  Contact Us Dear Partner,  To adapt to a new version of Java that was recently released, Credible has accelerated its schedule for a new security certificate for signature pad use with Chrome and Firefox. With this latest release of Java, a Security Warning popup displays each time a clinician using Chrome or Firefox and a signature pad accesses a signature field in Credible. The new security certificate, available in Production on Monday, November 25th, will remedy this situation. If your clinicians are using Chrome or Firefox as their browser and they use a signature pad, they will need to accept the new security certificate the first time they access a Credible screen with a signature field on November 25th. Instructions for accepting the new security certificate are outlined below and can also be found in the Cross-Browser Compatibility topic in online help.  Note: the new security certificate is currently available in your test domain. Credible recommends that your staff practice accepting it so they can find out if a Java update is required on their computers.

To accept the new security certificate: After logging in on November 25th (or earlier if doing this on your test domain), click the Signature button on your Employee nav bar. If you are prompted to update the Java plug-in, perform the update. If you are prompted to uninstall previous versions of Java after the update, use the Java Uninstall tool to remove the out-of-date versions. After the update/uninstall, log out of Credible, close/reopen your browser, log back in, and reaccess the Signature function If the message "Java(TM) needs permission to run" displays, click Always run on this site.     If the prompt "Do you want to run this application?" displays, select the "Do not show this again..." checkbox and click Run.  The background of the signature box changes to light green indicating you have accepted the new security certificate.   Log out of Credible, close/reopen your browser, and log back in.