Credible's Technical Team plans to push enhancements and resolutions for the following items this Thursday night, November 12, between 10:15 PM - 12:15 AM ET.

Dear Partner, Credible's Technical Team plans to push enhancements and resolutions for the following items this Thursday night, November 12, between 10:15 PM - 12:15 AM ET. This list is a continuation of the items that were slated for last week and were pushed due to additional quality assurance testing needed. New Signature Capture Method in Credible: Last week, Credible sent out a communication regarding a new, streamlined method for capturing signatures in our software. This functionality will be released on November 12, and allows utilization of Topaz signature pads. This replaces all previous methods for capturing signatures in Credible. Please click here to access a full description of this method, including step-by-step usage guidelines. This guide is also located in the Partner Domain.  Scheduled Enhancements & Task Resolutions for November 12: Next Gen mobile visits missing ICD-10 coding: Credible corrected an issue where visits uploaded from Next Gen Mobile were not being coded to ICD-10 even though the client had a diagnosis with an ICD-10 code. Medication eligibility fails: An issue was corrected where Medication Eligibility would return a Subscriber/Insured Not Found error even though the client does have coverage with the insurance. Logged out when clicking the Reports tab: An issue was corrected where users would sometimes be logged out when clicking the Reports tab. Wrong medication getting refilled when refilling a prescription order: When two users are simultaneously updating the same client's physician's orders, sometimes the wrong order would be updated. Now, the correct physician's order is updated even if another user is updating an order for the same client at the same time. Syntax error with problem list form mapping: When adding "(307.23/F95.2) Tourette's disorder" in a form, the error 'incorrect syntax near 's'' would appear when saving the visit. Problem list form mapping now correctly handles apostrophes in the diagnosis description. Timeout error when generating Bed Board visits: Credible resolved an issue where generating bed board billing visits would sometimes time out. Tx Plus fails to expand inside of a visit: An issue was corrected where Tx Plus Plan would not expand when viewed inside a form. Don't send visit date in institutional claims: Added two new Billing Payer settings for institutional billing: When 'Do Not Send Service Date in 837I' is checked, the 2400 Loop DTP*472 segment (Service Date) will not be sent in an 837 I file. When 'Box 45 Blank' is checked, Box 45 (Serv. Date) will be left blank on the CMS 1450. Credible plans to push these enhancements Thursday, November 12 between 10:15 PM - 12:15 AM ET. There may be intermittent service during this time.  Should you have any questions, please do not hesitate to contact a Partner Service Coordinator for assistance at 301-652-9500. Thank you for your continued Partnership, Bill Mahan Director of Partner Services o. 301-652-9500 | f. 240-744-3086   e. bill.mahan@credibleinc.com | w. www.credibleinc.com

Mission: Improve the quality of care and lives in Behavioral Health for clients, families, providers, and management. This communication is proprietary and confidential to Credible and its Partners. No part of this document may be disclosed to a third party or published externally without prior consent of Credible Behavioral Health, Inc.