Credible System Update to Yesterday's Access Issues

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Dear Partner, Yesterday, Credible fully understands was challenging for you, your Agency, care providers, and clients.  We fully understand the criticality of our software and the role it plays with your Agency. Starting at approximately 10:45 a.m. yesterday, Credible experienced an issue that severely affected our environment.  Based on our real time monitoring system that showed an abnormal and severe spike and volume of traffic - all the hallmarks of a DDOS attack, we concluded it to be so.  However upon further investigation, it was a false positive and merely a symptom of another issue.   Please rest assured that we spared no expense, effort and retained experienced outside experts to find the root cause.  That said, the source of the event was one of our main storage arrays becoming unresponsive due to several factors - suboptimal de-duplication of data, storage misallocations, write cache errors, and now adjusted monitoring levels.   If only one of these factors occurred it would have been transparent, however because they transpired simultaneously - it adversely affected performance and availability. We truly apologize for the service interruption and the time it took to recover - please understand that we needed to be thorough, take great care to safeguard the integrity of the data, and needed to determine performance would be consistent once the environment is operational.  We are committed to providing the best user experience, and we aren't stopping here. Credible will be engaging specific vendors to further review the environment to identify any nascent exposures, as well as working together to collapse restart times and processes. This may require us to replace or upgrade certain key components to mitigate any vulnerabilities and ensure quality of services. To focus on hardening our production environment, we will be postponing our ICD - 10 release on May 21st to May 28th.  We will send out the proper notification so you may prepare for any disruptions.   Thank you for your Partnership, Matthew M. Dorman CEO o. 301-652-9500  |  f. 240-744-3086  |  e. info@credibleinc.com  |  w. http://credibleinc.com

Crediblebh.com came under a Denial of Service Attack

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Dear Partner, Credible IT has verified that this morning Crediblebh.com came under a Denial of Service Attack from an unknown source or actors.  While all data remained secure, Partners access was limited or blocked during the DDOS attack. We anticipate having full service restored as soon as possible.  Internal and external teams are focused on three areas: Restoring full access and service, Hardening hardware and software capabilities to mitigate ever evolving DOS attacks, and Analyzing the data and logs we have on the attack beginning this morning.  All data remains protected and secure during this event. Should you have any questions, please do not hesitate to contact a Partner Service Coordinator for assistance at 301-652-9500. Thank you for your patience as we work to remedy this issue, Rouel DeGuzman Director of IT Infrastructure o. 301-652-9500  |  f. 240-744-3086  |  e. info@credibleinc.com  |  w. http://credibleinc.com

Transition to ICD-10: Key Announcements and Dates

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About Credible   |  Contact Us Dear Partner,  To assist your Agency's transition to ICD-10, Credible has summarized key announcements and dates below.  Credible is pleased to confirm that we can provide DSM-5 descriptions with specifiers for $15 per user. Credible is subsidizing 50% of the user fee, thus, Agency cost is $7.50 per user. Now pricing is confirmed, Credible will be sending out the DSM-5 order forms to Partners that requested it. Please note: If necessary, Partners may decide at a later date to add DSM-5.  Due to APA delays, DSM-5 will not be available to those Partners that have requested May 21st. Credible is working with the APA in an effort to have this available to Partners as soon as possible (June 2015) and will keep Partners updated on the status of DSM-5 availability. Please note: Partners can still begin their ICD-10 transition without the DSM-5 codes present.  ICD-10 enhancements will be released Thursday, May 21st. ICD-10 Enhancements Released May 21st Include: Problem List Format (Master Level Partner Config - submit request to Credible to turn on in Live Domain when ready) Ability to add ICD-10 codes to all Active Client Diagnoses (Partner can also choose to have Credible do the GEMs 1:1 mapping, if desired.) ICD-10 Mapping Client Detail Report (Provides list of clients with an active Dx without an ICD-10 code) ICD-10 Mapping List Report (Provides list of Dx being used that does not have a defaulted ICD-10 code) Key Dates May 20 - Partners that wish to have Credible update ICD-9 codes to ICD-10s (where a 1:1 match exists) in Partner's Live site need to return sign off form by this date. Please note: Partners may still request GEMs mapping at a later date, but it will not be completed in conjunction with the ICD-10 Enhancements being released. May 21 - Credible will push all ICD-10 enhancements to Partners' Live sites. Please note: Credible recommends Agency complete testing in Credible's test domain or Agency's test domain prior to turning on and/or utilizing these enhancements.    May 22 - Credible ICD-10 training webinar for Partners (register here). October 1 - ICD-10/DSM-5 Transition mandated by this date. Additional Information Available Credible's updated ICD-10 Implementation Plan is located here and in the Partner Domain. This also includes a step-by-step guide.  Click here to access Credible's ICD-10/DSM-5 FAQs, or find them in the Partner Domain. Corporate Assistance forms are located in the Partner Domain. Should you have any questions, please contact Partner Services Support at 301-652-9500. Thank you for your continued Partnership, Jaclyn O'Donnell Vice President, Corporate & Strategic Development o. 301-652-9500  |  f. 240-744-3086  |  e. info@credibleinc.com  |  w. http://credibleinc.com

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