Clearing Browser Cache: IE and Chrome

After some system updates by Credible, your cache needs to be cleared out to allow the new programming to function properly. You can hold down Control and push the F5 button to reload a single page. If this does not solve the problem, follow the directions below!

How to clear your browser cache on your PC:

Internet Explorer:

1. Click on the gear icon in the upper right hand corner of the screen
2. Choose “Internet Options” from the drop down menu
3. Click on the “Delete” button ¾ of the way down the window in the “browsing History” section
4. Uncheck the top box - “Preserve Favorite website data
5. Check all others except “Download History, Form Data, Passwords” (**If your password for credible is saved in your browser, a security no-no, clear out saved passwords as well.)
6. Click the “Delete” button at the bottom of the page

Chrome:

1. Click on the icon consisting of 3 horizontal lines in the upper right hand corner of the screen
2. Hover over “More Tools” and then select “Clear Browsing Data”
3. Check all boxes except “Passwords, Autofill form data, and content licenses” (**If your password for credible is saved in your browser, a security no-no, clear out saved passwords as well.)
4. At the top of the page, click on the menu entitles “Obliterate the following items from:” and choose “the beginning of time”
5. Click on the “Clear browsing data” button at the bottom of the page