Instant Message does not display completely in popup window.

Instant messages, if they are too long to display properly on your screen, will be cut and not fully displayed. If the message on your screen ends with an ellipsis, (...), you should go to your NavBar and select Message Log to see what you missed on the display. Additionally, on some machines, the popup box clearly goes off the bottom of the screen. If it does, again, check your message log.

At the bottom of this way-too-long message is an ellipsis... (Chrome on Mac)


Example of way-too-long message running off the bottom of the screen... (Chrome on PC)


Click on Message Log to see the rest of the message or additional messages...

IM message takes over screen and you can't get rid of it on your Mac?

If you press Return and Enter at the same time it will dismiss the popup window!

Problems Pasting into Credible from Word - odd characters and behaviors...

Note from Credible Tech Support...

Yes, we do not recommend that partners copy/paste from word into Credible. It can cause a number of issues with the markup language in word and causing problems within the credible interface.

If you NEED to copy/paste from word, you can can first copy into WordPad or NotePad or Notes (within Mac), this will clear out the additional markup language that Microsoft likes to add.

One thing to check within Word:

Microsoft Word automatically changes straight quotation marks ( ' or " ) to curly (smart or typographer's) quotes ( or ) as you type.

To turn this feature on or off:

On the Tools menu, click AutoCorrect Options, and then click the AutoFormat As You Type tab.
Under Replace as you type, select or clear the "Straight quotes" with "smart quotes" check box.
Note You can find and replace all instances of single or double curly quotes with straight quotes in your document. To do this, clear the "Straight quotes" with "smart quotes" check box on the AutoFormat As You Type tab. On the Edit menu, click Replace. In both the Find what and Replace with boxes, type ' or ", and then click Find Next or Replace All.

To replace all straight quotes with curly quotes, select the "Straight quotes" with "smart quotes" check box, and repeat the find and replace procedure.