Software Slowdown Issue

Dear Mark, We are experiencing slowdowns with the software. You may experience delays when accessing your site. This is strictly a speed issue and does not affect security. We are actively working to rectify the situation and will provide a status update as soon as possible. We appreciate your patience. Thank you, Brandon Brandon Franks  Director of IT Infrastructure Credible brandon.franks@credibleinc.com credibleinc.com

Credible Shutdown Tonight, Back up by 9:00AM Saturday!

Reminder: 
The Credible site will be down Saturday AM (tonight) 08/17 from 1:30AM PST – 8:30AM PST for the new release and program feature updates.

No Show and Cancellation Proceedure for Individual Sessions

Check out this step by step view of how to cancel that session or deal with that no show without getting one of those pesky Red X's! Click below to access the help document.

CLICK HERE! for help!

In the future, you can find this document listed on the "Links to Answers and Tips" page on this site.

Connecting to WiFi Hotspot From Dell Laptops

Connecting to WiFi Hotspot From Dell Laptops

• Turn on WiFi Hotspot. Verizon will appear in the window and then it will indicate that data is connected.

• Left click on the wireless bars icon on the right hand of the taskbar at the bottom of your computer screen.

• A small window will appear and show all available wireless networks. Choose the one starting with “Verizon” by clicking on it then clicking on “Connect.”

• You will be asked to enter a password. The password is located on the bottom of the Hotspot unit. 

• The next time you use the hotspot, your computer should remember the password but you may still need to select the hotspot by clicking on the wireless bars in your taskbar. If you use a different hotspot unit, you will need to enter the password for that particular unit. 

https://docs.google.com/file/d/0B_lrgTjGVfINWHBfSHA4LVdIdG8/edit

Client Name in Green Pink Blue Black... Why?

What do those colors mean?

Blue = Scheduled visit

Green = The client is here! The front desk has changed the client status to "Arrived."

Pink = Incomplete visit... The form has been started but not completed.

Black = Visit and form completed! 

Credible Upgrades Secure Hosting Facility and Services

Credible Upgrades Secure Hosting Facility and Services Dear Mark , Credible is pleased to announce a significant increase in secure hosting infrastructure, IT redundancy, and performance capabilities. Over the last seven months, Credible's senior management and technical team reviewed dozens of secure hosting vendors. Specific attention was paid to the vendors' security protocols, healthcare experience, cloud computing architecture, and customer service commitments. Site visits were conducted and references were researched. In June, Credible executed a long-term contract with Layered Tech, a company with eight years of experience with secure hosting facilities in multiple states and countries. Effective August 17, 2012, Credible will be hosted at Layered Tech's Kansas City site. Shortly thereafter, Credible will activate a live Disaster Recovery (DR) configuration in Layered Tech's Dallas-Fort Worth facility. The new site will be activated concurrent with Credible's August 17th Release. Should Credible find any issues prior to August 17th or in the days following the Release, Credible is prepared to roll back to our current vendor. This new architecture delivers the following benefits to our Partners: Higher level of redundancy resulting in less down time, Quicker loading of pages, Significant decrease from the number of brief outages experienced in the last six months, Enterprise level Disaster Recovery, and Increased capacity to handle future Credible growth. During this transition period, Credible's staff will be monitoring the software and hardware for any concerns or irregular performance. Should you or your team experience any software related performance issues, please use the Task Manager to report the incident. As well, should the task system become inoperable, please contact our Priority 1 contact number by dialing 301-652-9500, extension 4.  Sincerely, Matt and Shelby      Matthew M. Dorman  CEO Credible matt@credibleinc.com credibleinc.com      Shelby N. Brewer  COO Credible shelby@credibleinc.com credibleinc.com

Escaping Messaging Screen Takeover Upon Sign-in!!!

On some PC computers the instant messages, if long or many, will take over your screen when you sign in. If you cannot reach the "OK" bottom at the bottom or the red x at the upper right hand corner of the messaging window, your browser will be unresponsive!

PC Solution: Use the "Esc" or "Escape Key" usually loated at the upper left hand corner of your keyboard!

MAC Solution: ?? Coming soon!

Signature Troubleshooting

If you are having difficulty making the pads work, check the troubleshooting page link, follow instructions there, and then contact me for further assistance.  CLICK HERE! for the troubleshooting page.

TCCTEST Domain and Next Tuesday (8/7)

TCCTEST Domain and Next Tuesday (8/7)

In preparation for the August program updates, all work in the TCCTEST domain will be overwritten with data from the TCC domain.

What does this mean for you?
If you are working through training in the TCCTEST domain, the records of what you have completed will be erased along with all partially completed training modules. Let your supervisor know what you have completed on Monday the 6th as the record of your progress will be gone on the 7th!

If you have not been working in the TCCTEST domain, this means nothing to you!

New process for getting help with Credible.

Please look up the client named "Help Helperson." On the bottom right of Help's "Overview" page is the "Notes" section.

Click on "All Notes" at the bottom and the "Notes" page will open and reveal an "Add Note" box. 

Type in your question in the "Add Note" box. Please add details to assist the Implementation Team in resolving the issue. If the question is about a particular visit, please include the "Visit ID Number."

After typing your question, select the "Implementation Team" from the list on the right and click "Add Note" at the bottom of the page. As when attaching notes to any client, do not use client names as the note will be sent by e-mail.

This will send an e-mail to the Implementation Team. 

Thanks for all of your hard work!